AutumnJade respects your privacy and is committed to protecting the personal information that you share with us. The services described in this policy are developed and operated by the developer AutumnJade on behalf of Qionghai Qiuyufu Trading Co., Ltd., Rm 405, No. 12 Paipai Road, Zhongyuan Town, Qionghai - 571400, China (CN). This policy explains what information we collect, why we collect it, how we use it, and the choices that are available to you.
1. Overview
This Privacy Policy describes how AutumnJade collects, uses, discloses, and safeguards personal information across our website, our services, and our communications with clients and visitors. We publish this policy so that you can make informed decisions about sharing your information with us.
We take a conservative approach to data. We collect only what we need, we keep it only as long as it serves a legitimate purpose, and we delete it when that purpose ends. Where the law allows you to exercise rights over your personal information, we honour those rights quickly and without charge. If you have questions that are not answered by this document, you are welcome to contact us using the details at the end of this policy.
This policy applies to all visitors of our website and to all users of the systems and services that we design, build, and operate. By using our website or engaging our services, you acknowledge that you have read and understood the practices described here.
2. Scope of This Policy
The practices in this policy apply to personal information collected through the AutumnJade website, through our email and phone communications, through project engagement documents, and through the software systems that we deliver under contract. Personal information means any information that relates to an identified or identifiable person.
Our clients may collect information from their own customers using the systems we build for them. In that situation, the client is the data controller for that information, and we act as a service provider on their behalf. This policy governs our handling of information when we are the controller, which includes the information that visitors give us directly on our own website.
This policy does not cover the practices of third party websites that you may reach through links on our pages. We encourage you to review the privacy notices of those sites before you share information with them.
3. Information We Collect
We collect several categories of information to operate our website and deliver our services. The first category is contact information, which includes your name, your email address, your telephone number, and the name of the organization you represent. You provide this information when you contact us, request a quote, or sign a service agreement.
The second category is business information, such as your role, your industry, your project requirements, and any technical details you share with us during an engagement. This information helps us understand your needs and tailor our work to your situation.
The third category is technical information, which is collected automatically when you visit our website. This includes your internet protocol address, browser type, operating system, device identifiers, the pages you view, and the time and duration of your visit. This information helps us understand how visitors use our site and improve the experience we provide.
4. How We Collect Information
We collect information directly from you when you submit a contact form, send us an email, call us by phone, or meet with our team. In those moments you choose what to share with us, and we only store the details that are necessary to respond to you and to carry out the work you request.
We also collect information automatically when you browse our website. Like most sites, we use server logs and similar technologies to record technical data about each visit. This data is aggregated whenever possible and is used for security, performance monitoring, and site improvement.
In limited cases we may receive information from business partners who introduce your organization to us, or from publicly available sources such as official company registers. We use such information only to evaluate whether we can serve you well and to begin a professional conversation.
5. Use of Information
We use the information we collect for clear and limited purposes. The first purpose is to provide our services, which includes responding to enquiries, preparing proposals, delivering projects, and providing support and maintenance after a system goes live.
The second purpose is to communicate with you. We may send you project updates, invoices, announcements that relate directly to the services you use, and occasional messages about capabilities that we believe may interest you. Every marketing message we send includes a way to opt out.
The third purpose is to improve our website and services. We study aggregated usage patterns to find problems, remove friction, and design better solutions. The fourth purpose is to protect the security and integrity of our systems and to comply with our legal obligations. We do not sell your personal information to anyone, and we do not use it for purposes that are incompatible with the ones described in this policy.
6. Legal Basis for Processing
Where the law requires us to identify a legal basis for processing personal information, we rely on several grounds. When you ask us for a quote or enter into a contract with us, we process your information to take steps at your request and to perform the contract we have agreed with you.
When we send marketing messages or improve our website, we rely on our legitimate interests in running a professional business, communicating with potential clients, and maintaining effective systems. We always balance those interests against your rights, and you may object to such processing at any time.
When we ask for your explicit consent, such as for certain cookies or for sensitive categories of data, we will make the request clear and give you an easy way to withdraw consent later. We also process information when we are required to do so by law, for example to respond to a lawful request from a regulator or court.
7. Data Storage and Retention
We store personal information on servers that are protected by appropriate technical and organizational measures. We retain information only for as long as it is needed for the purpose for which it was collected, or as required by law, tax rules, and audit obligations.
Contact details collected from a simple website enquiry are held until the enquiry is resolved and then removed, unless you become a client and the details become part of a contract record. Project documentation is retained for the duration of the contract and for a reasonable period afterwards to support warranty and legal obligations.
When information is no longer needed, we delete it or convert it to an anonymous form so that it can no longer identify you. Our retention periods are reviewed regularly, and we document the schedule so that deletion is not left to chance.
10. International Data Transfers
AutumnJade operates from China and works with clients across Asia and beyond. The personal information we collect may be stored and processed on servers located in China or in other countries where our service providers operate.
Where personal information is transferred to a country that does not provide the same level of data protection as your home jurisdiction, we take steps to safeguard it. These steps may include standard contractual clauses, verification of the provider security practices, and contractual commitments that mirror the protections described in this policy.
By using our website and services, you understand that your information may be transferred to and processed in countries other than the one where you reside. We will always apply the same careful handling regardless of where your information is physically stored.
11. Data Security Measures
We apply technical and organizational measures to protect personal information from accidental loss, unauthorized access, alteration, and disclosure. Access to personal information is limited to staff members who need it to perform their duties, and each access is governed by a need to know principle.
On the technical side we use encryption for data in transit and at rest, strong authentication for administrative systems, and continuous monitoring to detect unusual activity. We review our security practices regularly and we keep our systems patched against known vulnerabilities.
We train our team on privacy and security responsibilities, and we document our handling of information so that procedures survive staff changes. In the event of a data breach that creates a risk to your rights, we will notify you and any relevant authority in line with our legal obligations.
12. Your Rights and Choices
Depending on where you live, you may have the right to access the personal information we hold about you, to ask us to correct it if it is inaccurate, and to request its deletion when it is no longer needed. You may also have the right to restrict or object to certain processing, to receive your information in a portable format, and to withdraw any consent you have given.
You can exercise these rights by contacting us using the details at the end of this policy. We will respond within the period required by law, and we will usually need to verify your identity before we can act on a request. In most cases there is no charge for exercising your rights, though the law may allow us to charge a reasonable fee when a request is clearly excessive.
If you believe that we have handled your information improperly, you may also lodge a complaint with the data protection authority in your country. We ask that you give us the opportunity to resolve the matter first, and we will treat every complaint seriously and promptly.
13. Privacy for Children
Our website and services are directed to businesses and professional users, and they are not intended for children. We do not knowingly collect personal information from children under the age of 13, and we design our forms and processes so that children are not the expected audience.
If we become aware that we have collected personal information from a child without appropriate consent, we will delete that information promptly. If you are a parent or guardian and you believe that your child has provided us with personal information, please contact us and we will remove it from our records without delay.
We encourage parents and guardians to supervise the online activity of young people and to remind them never to share personal information on websites without adult permission.
14. Third Party Links
Our website may contain links to third party websites, such as professional directories, industry publications, or the websites of partner organizations. These links are provided for your convenience, and we have no control over the content or the privacy practices of those sites.
When you leave our website, the privacy policy of the destination site applies to your information from that point forward. We encourage you to read the privacy notice of any site you visit before you provide it with personal information.
The presence of a link on our website does not mean that we endorse the linked site or that we are responsible for its data practices. Please exercise the same care you would use on any website you visit.
15. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, in our services, or in the law. When we make a material change, we will revise the last updated date at the top of this page and, where practical, we will draw your attention to the change through our website.
We encourage you to review this policy periodically so that you remain informed about how we protect your information. If we make changes that significantly affect your rights, we will provide a more prominent notice, such as a message on our homepage.
Your continued use of our website or services after a change takes effect constitutes acceptance of the updated policy. If you do not agree with the revised terms, you may stop using our services and ask us to delete your information as described in this policy.
16. Contact Information
If you have any questions about this Privacy Policy or about how we handle your personal information, please contact us. We are happy to explain our practices in plain language and to address any concern you raise.
You can reach the AutumnJade team by email at mail@autumnjade.lat or by telephone at +15809493355. You may also write to us at Qionghai Qiuyufu Trading Co., Ltd., Rm 405, No. 12 Paipai Road, Zhongyuan Town, Qionghai - 571400, China (CN).
We will acknowledge your message as quickly as possible and respond fully within a reasonable time. We treat every privacy enquiry as a priority because protecting your information is part of the trust on which our business is built.